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ServeTide is live.Book a pilot call

AI support agents

One number. A thousand people answering it.

ServeTide gives every support conversation its own AI agent, trained on your sources and held to your rules. When a person should step in, it hands the conversation to your team.

Book a pilot call

Works with

  • Stripe
  • Shopify
  • Calendly
  • Cal.com
  • Slack
  • MCP
Simulation · 1,000 conversations
Answered
0
Waiting
0
With your team
0
  • Arriving
  • Answered
  • Handed to a person
  • Waiting

01 · The product at work

One refund request, from your customer to your team.

A customer asks on your site while the same conversation runs in ServeTide behind it. The screens are the app's own; the shop is an example.

Now showing · 01 of 05

A customer asks

A refund question arrives in the widget on your site, and appears in Conversations as it happens.

Example workspace: Acme Support. The refund rule and order are example data.

02 · What changes

Support that keeps up with your customers, not the other way round.

  • Nobody waits in a queue.

    Each conversation gets its own agent, so a busy Monday doesn't slow anyone down.

  • The same answer every time.

    Agents answer from your sources, follow your Procedures, and show where an answer came from.

  • Your team on the cases that need them.

    Agents hand off when a person should take over, and anyone on your team can take over a conversation and hand it back.

  • Changes you can check and undo.

    Every configuration change is a version, Tests check answers before you rely on them, and you can roll back.

Trust the wave of agents.Every customer, answered.

03 · How it works

Three steps from your help centre to an agent on your site.

Each step shows up in the conversation. Scroll through them, or pick one.

Conversation · websiteExample

Where is my order? It was due yesterday.

Shopify order lookupCustomer verified

Order 1042 shipped on Monday and arrives Thursday. You can follow it from the link in your confirmation email.

Source: Shipping and delivery

Can I cancel it instead?

Handed off to Maya, support leadWaiting for a person

04 · Connections

Start from the knowledge and tools you already have.

Connect the content you already publish and the tools your team already runs. Your agents answer from the first and act through the second.

Your knowledge

  • WebsiteCrawled pages
  • SitemapEvery listed page
  • FilesPDF, Word, text
  • TextWritten answers
  • Q&AQuestion pairs
Your agentAnswers from your knowledge, acts through your tools

Your tools

  • StripeSubscriptions, invoices
  • ShopifyOrder status
  • CalendlyBookings
  • Cal.comBookings
  • SlackTeam alerts
  • Your APICustom HTTP actions

Connect ServeTide to your systems

MCP server · REST API · Webhooks

On the roadmap

Salesforce · Notion · Confluence · Zendesk · HubSpot. Built one at a time, in the order pilots ask for them.

05 · Security and control

Your data stays yours, and your agents stay inside the lines you draw.

  • Isolated by workspace

    Each workspace's data is separated in the database and checked again in the application.

    A requestExample
    Workspace A reads its own rowsAllowed
    Workspace A reads Workspace BRefused

    A query only sees rows from its own workspace, in the database and again in the application.

  • Actions limited to what you allow

    Agents only use the actions you enable, and custom roles narrow what each teammate can do.

    One agent's actionsExample
    Shopify order lookupOn
    Stripe lookupOff
    Calendly bookingOff
    Your own APIOff

    Actions on a customer's own account also need a verified customer.

  • Every change on the record

    Changes to agents, actions, roles and sign ins, and every takeover, go into the audit log.

    Audit logExample
    09:20action.builtin_enabled
    10:51ticket.taken_over
    11:03customrole.updated

    Filter by person, agent and date, and export as CSV.

  • People and access

    Roles, two factor authentication, single sign on through OIDC and SCIM provisioning control who can do what.

  • A person can always step in

    Agents hand a conversation to your team when a person should decide, and every takeover goes on the record.

  • Personal data redaction

    On the roadmap, not available yet

    Detecting and redacting personal information before it is stored.

06 · How a pilot works

A pilot that proves one workflow before it grows.

There is no long term commitment until the pilot proves out. You decide from the results.

Workflow briefExample
Workflow
Order status
Customers ask
Where is my order? When will it arrive?
Answers from
Shipping and delivery, Returns policy
Acts through
Shopify order lookup, for verified customers only
Hands off when
A customer wants to cancel or return a shipped order
A good answer
States the status and delivery date, and cites its source

Case study[pilot case study, published with the customer's permission]

07 · Questions

What teams ask before a pilot.

Ask a question

Answers come from the questions on this page.

  • It answers your customers' support requests with AI agents that work from your own content and tools, and hands a conversation to your team when a person should take over.

Prove it on one workflow before you commit to anything.

We pick one support request your team answers often and run it with you on real conversations. There is no long term commitment until it proves out.

Book a pilot call[booking link to be confirmed]